Shipping & Returns FAQ
Quick answers about how WENSHUO orders are shipped, returned and refunded. Full details are in our Shipping Policy and Refund Policy.
Shipping
How long does it take to process my order?
Orders are typically processed within 2–3 business days after purchase, excluding weekends and holidays. When your order ships, you receive a shipping confirmation email with tracking information when available.
Do you offer free shipping?
Yes. Shipping is free to most U.S. cities on orders of $129 or more. For orders under $129, shipping is calculated at checkout based on your location.
How long does delivery take in the United States?
Transit takes about 5–8 business days after your order ships. From order to delivery, allow about 7–11 business days in total.
Do you ship internationally?
Yes. We ship to Canada, Australia, and destinations in Europe (Austria, Belgium, Denmark, Finland, France, Germany, Hungary, Ireland, Italy, Netherlands, Poland, Portugal, Slovakia, Spain, Sweden, Switzerland, United Kingdom), Asia (Japan, South Korea, Singapore, Malaysia, Thailand, Philippines, Indonesia, Taiwan), the Middle East (United Arab Emirates, Saudi Arabia, Turkey) and Russia. International transit takes about 10–15 business days after shipping, or about 12–18 business days from order to delivery. Shipping fees are calculated at checkout.
Will I pay customs duties?
International orders may be subject to customs duties or taxes set by the destination country. These charges are the responsibility of the customer.
Returns and refunds
What is your return window?
Return requests must be submitted within 30 days of delivery. Items must be unused, undamaged and returned in their original packaging with all included accessories.
Who pays for return shipping?
Return shipping is paid by the buyer for a change of mind or personal preference (such as color, texture or style), and for minor color variations caused by lighting, screen settings or natural kiln characteristics. Returns are free when an item arrives damaged, defective or incorrect.
How do I start a return?
Email support@wenshuohome.com or use the website contact form with your order number, the reason for the return, and clear photos or video if applicable. Once approved, we send return instructions and the return address.
When will I get my refund?
After we receive and inspect the returned item, eligible refunds are issued within 7 business days to the original payment method.
What if my order arrives damaged or incomplete?
Contact us within 48 hours of delivery with clear photos or video of the issue. After verification, we arrange a replacement or a full refund.
Can I exchange an item?
We do not offer direct exchanges. To get a different item, complete the return process and place a new order.
Can I cancel my order?
Contact us as soon as possible. Orders that have already been processed or shipped may not be eligible for cancellation and follow the return process instead.
Contact
When is customer support available?
Monday – Friday, 6:00 PM – 3:00 AM Pacific Standard Time (UTC-8). Please allow up to 24 hours for a response.
WENSHUO is operated by WENSHUO TRADING LLC, 2387 S Zenobia St, Denver, CO 80219, United States. Email support@wenshuohome.com or call +1 323-847-8659.